Privacy Policy



Welcome to F2KM! The website www.fat2fitkerala.com and the mobile application F2KM (hereinafter referred to as the "Platform") is owned, maintained, operated and managed by Healthcafe (hereafter referred in this document as "F2KM"/"We"/"Us"). Any access of the Platform or use of the Services, offered by F2KM through the Platform ("Services"), is subject to your unconditional acceptance of these terms and conditions of use ("Terms"). These Terms will apply to You the user ("You" or "User") and, as applicable, Users who are seeking to use the Platform to get a medical analysis of you body composition, store.

At F2KM data protection is a matter of utmost importance to Us. We are extremely proud of Our commitment to protect your privacy. We value your trust in Us. We work hard to earn your confidence so that You can enthusiastically use Our services and recommend your friends and family to participate in dealing with Us.

The intention of this privacy policy (hereinafter referred to as "Privacy Policy") is to ensure that You, as a User of www.fat2fitkerala.com or Our mobile application F2KM ("Platform") are aware at all times of the nature of information We collect when You access or use the Platform, the methods in which We use such information, the circumstances, if any, under which We may disclose it and your rights with respect to controlling your data. Capitalized terms not specifically defined here will have the same meaning designated to them under Our Terms of Use and this Policy form and integral part of the Terms.

We urge You to read this Privacy Policy carefully to understand how your information will be treated as You make full use of the Platform. You may decline to submit Personally Information through the Services, in which case We may not be able to provide certain services to you. If You do not agree with Our Privacy Policy or Terms of Use, please discontinue use of Our Service; your continued usage of the Service will signify your assent to and acceptance of Our Privacy Policy and Terms of Use.

  1. Type of Information We collect from You

    Personal Information

    We collect Personal Information that You provide voluntarily when You register on the Platform or make any inquiries through the Platform or communicate with F2KM (including customer service representatives, service providers or other employees) by email, telephone, letter or other methods, comment on blog posts, or subscribe for newsletters or other information services, or report a problem with the Platform, or otherwise contact Us. We will collect the following personal information that You provide Us through the Platform:
    • Name and gender
    • Date of Birth
    • Mobile Number
    • Email Address
    • Location
    • Current Address

    To provide the Services efficiently, the Platform may be required to collect the following Sensitive Personal Information,
    a) confidential medical facts
    b) racial or ethnic origins, etc.
    c) Medical History including any current medical issues
    d) Height and Weight
    e) Blood Group
    f) Medical history of parents including any current medical issues

    The Platform enables You to create a User profile, which consists of information about you, and may include Personal Information, including your username ("Profile"). If, in any case, You believe that an unauthorized profile has been created about you, You can request for it to be removed by contacting Us at +91 9496250000. To request removal of your personal information from Our Platform, contact Us at +91 9496250000. In some cases, We may not be able to remove your Personal Information, in which case We will let You know if We are unable to do so and why.

    Non-personal Information

    We may also collect non-personal information from You such as Your IP address, operating system, browser type, internet service provider, hardware model, operating system and version, unique device identifier, phone number, International Mobile Equipment Identity ("IMEI") and mobile network information etc.
    We may also collect information regarding a User's browsing behaviour on the Platform by Cookies and Other Tracking Technologies as detailed in this Policy, such as the date and time of visit, the areas or pages visited, the amount of time spent, the number of times a User returns, and other click-stream data, in order to manage the Platform, analyse trends, track the usage in the aggregate, and collect broad demographic information for analytical purposes and uses.

  2. How We use your information

    We use the personal information We collect to fulfil your requests for services, improve Our Services, contact you, conduct research, and provide Our other Users with your information to ascertain compatibility.
    In addition to the purposes indicated above, We use the personal information shared by you:
    1) to answer Your inquiries about Our Services;
    2) to contact You with administrative communications and marketing or promotional materials (on behalf of F2KM or third parties) and other information that may be of interest to you, to which You have specifically consented.

    We use the information that We collect about you:

    1) to enable Your seamless use of the Platform;
    2) to contact visitors of the Platform when necessary;
    3) to resolve any issues with the Platform;
    4) to efficiently manage the Platform which includes analysis, research, statistical and survey uses, together with testing and troubleshooting;
    5) to ensure the Platform is safe and secure by monitoring activities within the context of continual process improvement;
    6) to improve the algorithms, marketing efforts and enhance the overall service levels and offerings.

    F2KM may use non-personal information for the above-mentioned purposes as well as to monitor the Platform and provide a better online experience to the Users.

    By providing Us your e-mail address, You consent to Us using the e-mail address to send you, Our Platform and services related notices, including any notices required by law, in lieu of communication by postal mail. You also agree that We may send notifications of activity on Our Platform to the e-mail address You give Us, in accordance with any applicable privacy settings. We may use your e-mail address to send You other messages, such as newsletters, changes to Our features, new services, events or other information.

    Our settings may also allow You to adjust your communications preferences. If You do not wish to receive promotional email messages from Us, You may opt out by following the unsubscribe instructions in those emails. If You opt out, You will still receive non-promotional emails from Us about enquiring of any additional information that We may require.

    We do not share your sensitive personal information with any third parties.

    Following termination or deactivation of your Account, We may (but are under no obligation to) retain your information for archival purposes. We will not publicly disclose any of your personally identifiable information.

  3. How We Share Your Information:

    We will not share the personal information We collect about You except as mentioned here:

    1. As a matter of policy, We do not sell or rent information about You and We do not disclose information about You in a manner inconsistent with this Privacy Policy except as required by law or government regulation. We cooperate with law enforcement inquiries, as well as other third parties, to enforce laws such as those regarding, fraud and other personal rights. Therefore, We share Your information when F2KM is required by law to share the information in situations such as

      (i) when We suspect a violation of the Terms;
      (ii) co-operating with law enforcement agencies in response to any judicial order; or
      (iii) co-operating with any investigation on matters related to public safety, illegal activities, suspected fraud, intellectual property infringement, threats to the physical safety of any person, or any activity that may expose Us, or you, to liability etc., as may be permitted by law.

    2. With the following third parties on a strictly need to know basis, solely for the purpose of providing services in relation to the Platform.

    3. We may sell, transfer or otherwise share some or all of Our assets, including your Personal Information, in connection with a merger, acquisition, reorganization or sale of assets (including, in each case, as part of the due-diligence process with any potential acquiring entity) or in the event of bankruptcy. You will be notified via email and/or a prominent notice on Our Platform of any change in ownership or uses of your personal information, as well as any choices You may have regarding your personal information.

    Notwithstanding anything to the contrary in this Policy, We may preserve or disclose your information if We believe that it is reasonably necessary to comply with a law, regulation or legal request; to protect the safety of any person; to address fraud, security or technical issues; or to protect Our rights or property. However, nothing in this Policy is intended to limit any legal defenses or objections that You may have against a third party, including a government's request to disclose your information.

    Transfer of Information

    If You are located outside India and choose to provide information to Us, We may transfer Personal Information to India for processing. The information collected in connection with the Platform may be processed and/or stored, in any country where We engage service providers, where the data protection laws may be different from that applicable in the United States of America or that of the country where You reside. By making use of the Platform, You acknowledge and accept the storage, transfer and processing of information outside of Your country of residence. However, when We transfer your information, We will protect it as described in this Privacy Policy.

  4. How Long Do We Retain Your Information

    We will only retain your Personal Information for as long as necessary to fulfill the purposes We collected it for, including for the purposes of satisfying any legal, accounting, or reporting requirements.

    To determine the appropriate retention period for Personal Information, We consider the amount, nature, and sensitivity of the Personal Information, the potential risk of harm from unauthorised use or disclosure of your Personal Information, the purposes for which We process your Personal Information and whether We can achieve those purposes through other means, and the applicable legal requirements.

    UNLESS YOU REQUEST THAT WE DELETE YOUR ACCOUNT, WE RETAIN THE INFORMATION WE COLLECT FOR AT LEAST 1 YEAR AND MAY RETAIN THE INFORMATION FOR AS LONG AS NEEDED FOR OUR BUSINESS AND LEGAL PURPOSES.

  5. Ensuring Information Is Accurate And Up-To-Date

    We take reasonable precautions to ensure that the Personal Information We collect, use and process is complete, relevant and up-to-date. However, the accuracy of that information depends to a large extent on the information You provide. That's why We recommend that you:
    (a) Let Us know if there are any errors in your Personal Information; and
    (b) Keep Us up-to-date with changes to your Personal Information such as your name, address, etc.

  6. How We Protect Your Information

    We are very concerned about safeguarding the confidentiality of your personally identifiable information. We employ administrative, physical and electronic measures designed to protect your information from unauthorized access.

    We limit access to personal information to trained employees, on a 'need to know' basis only, solely for them to perform their designated functions in relation to providing Services to You. We use commercially reasonable physical, managerial, and technical safeguards to preserve the integrity and security of all information collected through or in connection with the Platform. Your sensitive information, such as credit card information, is encrypted when it is transmitted to Us. Our employees are trained and required to safeguard your information.

    To protect your privacy and security, We take reasonable steps (such as requesting a unique password) to verify your identity before granting You access to your Account. You are responsible for maintaining the secrecy of your unique password and account information, and for controlling access to your email communications from F2KM.

    Notwithstanding the foregoing measures, Although We will use reasonable efforts to secure network communications and the Platform, We cannot guarantee that the information submitted to, maintained on, or transmitted from Our systems will be completely secure or that information on the Platform may not be accessed, disclosed, altered, or destroyed. Using unsecured wi-fi or other unprotected networks to submit messages through the Service is never recommended. Once We receive your transmission of information, We make commercially reasonable efforts to ensure the security of Our systems. However, please note that this is not a guarantee that such information may not be accessed, disclosed, altered, or destroyed by breach of any of Our physical, technical, or managerial safeguards. If We learn of a security systems breach, then We may attempt to notify You electronically so that You can take appropriate protective steps.

    Please do not send Us credit card information and/or other sensitive information through email. If You have reason to believe that your interaction with Us is not secure (for example, if You feel that the security of any account You might have with Us has been compromised), You must immediately notify Us of the problem by contacting Us at +91 9496250000.

  7. Use of Cookies, Web Beacons etc.

    One concrete way We commit to User privacy is by honouring Do Not Track ("DNT") browser settings. If You enable DNT in your browser, it sends Us a header when You fetch a webpage, requesting that We do not track your movements online through cookies or other means.

    A "cookie" is a small data file transferred to your computer's hard drive that allows a Website to respond to You as an individual, gathering and remembering information about your preferences in order to tailor its operation to your needs, likes and dislikes. Overall, cookies are safe, as they only identify your computer to customize your Web experience. Accepting a cookie does not provide Us access to your computer or any Personally Identifiable Information about you, other than the information You choose to share. Cookies may be used for many purposes, including, without limitation, tracking User preferences and web pages visited while using the Platform. Cookies often make web surfing simpler by performing through functions such as saving Your personal preferences on usage of any specific website, ensuring You don't see that advertisements are not repeated etc. Advertisers and partners on the Platform may also use cookies, which We do not control and We are not responsible for information collected through them.

    We use Google Analytics to analyze the use of the Platform. Google Analytics gathers information about Platform use by means of cookies. Google Analytics is a web analytics service. Google uses the collected data and information, inter alia, to evaluate the use of Our Platform and to provide online reports, which show the activities on Our Platforms, and to provide other services concerning the use of Our Internet site for Us. The information gathered relating to the Platform is used to create reports about the use of Our Platform. Google, as a third party vendor, uses cookies to serve ads on Our Platform Google's use of the DART cookie enables it to serve ads to Our Platform Users based on their visit to Our Platform and other sites on the Internet. Users may opt out of the use of the DART cookie by visiting the Google ad and content network privacy policy. Google's privacy policy is available at: https://www.google.com/policies/privacy/.

    To support the personalized features of Our Platform (such as your country and language codes and browsing functions) We must send a cookie to your computer's hard drive and/or use cookie-based authentication to identify You as a registered Platform User. We do not, however, use so-called "surveillance" cookies that track your activity elsewhere on the Web. We may also collect information using web beacons (also known as "tracking pixels")

    Our Platform, along with third-party vendors, such as Google, uses first-party cookies (such as the Google Analytics cookies) and third-party cookies (such as the DoubleClick cookie) or other third-party identifiers, together to compile data regarding User's interactions with ad impressions, and other ad service functions as they relate to Our Platform.

    You may choose to disable or refuse the cookies by changing the settings of Your browser. To do this, follow the instructions provided by your browser (usually located within the "Help," "Tools" or "Edit" facility). If You choose to reject the cookies, Your experience at the Platform may be diminished, You may not be able to access certain parts of the Site and certain features of the Platform may not function as intended.

    In addition, You may also object to the collection of data that are generated by Google Analytics or any other service provider, which is related to the use of this Platform, as well as the processing of this data by third parties.

  8. Advertising And Third Party Sites

    Advertisers and advertising networks place ads (including sponsored links in search results) on Our Platform. These companies, as well as data analytics companies who service them, may use cookies, pixel tags, mobile device IDs and other similar technologies to collect data about You when You visit Our Platform. They use the data to enable them to track your activity across various sites where they display ads and record your activities, so they can show ads that they consider relevant to you. You may opt-out of receiving targeted online advertising from advertising networks that is delivered on Our Platform.

    We may provide links to third party websites on the Platform, which may have privacy policies that are dissimilar to this Platform and for which We are not accountable. Further, You may be required to download certain third party applications for making use of certain functionalities of the Services, which may be governed by terms of use and privacy policy, which may be different from that of the Platform. We recommend that You review the privacy policy posted on any third party website or applications, that You may access through the Platform or download in connection with the Services.

  9. Your Rights Over Your Information

    With respect to Your information that we have access to, You have the right to:

    (a)  request access to your personal data (commonly known as a "data subject access request") to receive a copy of the personal data We hold about You and to check that We are lawfully processing it.

    (b) request correction of the personal data that We hold about You to have any incomplete or inaccurate data We hold about You corrected, though We may need to verify the accuracy of the new data You provide to us.

    (c) request erasure of your personal data to seek deletion or removal of personal data where there is no good reason for Us continuing to process it. You also have the right to ask Us to delete or remove your personal data where You have successfully exercised your right to object to processing (see below), where We may have processed your information unlawfully or where We are required to erase your personal data to comply with local law. Note, however, that We may not always be able to comply with your request of erasure for specific legal reasons which will be notified to you, if applicable, at the time of your request.

    (d) object to processing of your personal data where We are relying on a legitimate interest (or those of a third party) and there is something about your particular situation which makes You want to object to processing on this ground as You feel it impacts on your fundamental rights and freedoms. You also have the right to object where We are processing your personal data for direct marketing purposes including profiling. In some cases, We may demonstrate that We have compelling legitimate grounds to process your information which override your rights and freedoms.

    (e) request restriction of processing of your personal data to suspend the processing of your personal data in the following scenarios:

    • if You want Us to establish the data's accuracy;

    • where Our use of the data is unlawful but You do not want Us to erase it;

    • where You need Us to hold the data even if We no longer require it as You need it to establish, exercise or defend legal claims; or

    • You have objected to Our use of your data but We need to verify whether We have overriding legitimate grounds to use it.


    (f) request the transfer of your personal data to You or to a third party. We will provide to you, or a third party You have chosen, your personal data in a structured, commonly used, machine-readable format. Note that this right only applies to automated information which You initially provided consent for Us to use or where We used the information to perform a contract with you.

    (g) withdraw consent at any time where We are relying on consent to process your personal data. This will not affect the lawfulness of any processing carried out before You withdraw your consent. If You withdraw your consent, We may not be able to provide certain products or services to you. We will advise You if this is the case at the time You withdraw your consent.

    (h) lodge a complaint with a supervisory authority responsible for data protection if You consider that Our processing of your personal information infringes data protection laws. Except for the right to withdraw consent, which You can exercise through the Platform, for exercising any other rights specified herein above, please contact Our data controller at +91 9496250000.

  10. Children's Privacy

    Protecting the privacy of young children is especially important. This Site is not directed to persons under 18 and We do not knowingly collect or solicit personal information from anyone under the age of 18 or knowingly allow such persons to register. If You are under 18, please do not attempt to register for the Service or send any information about yourself to Us, including your name, address, telephone number, or email address. No one under the age of 18 may provide any personal information for accessing the Service. In the event that We learn that We have collected personal information from a child under age 18, We will delete that information as quickly as possible. If You believe that We might have any information from or about a child under 18, please contact Us through Our privacy help page. If a parent or guardian becomes aware that his or her child has provided Us with Personal Information without their consent, he or she should contact Our support team immediately. If We become aware that a child under 18 has provided Us with Personal Information, We will use commercially reasonable efforts to delete such information from Our files.

  11. Notification Procedures

    It is Our policy to provide notifications, whether such notifications are required by law or are for marketing or other business related purposes, to You via e-mail notice, written or hard copy notice, or through conspicuous posting of such notice on the Platform, as determined by Us in Our sole discretion. We reserve the right to determine the form and means of providing notifications to you, provided that You may opt out of certain means of notification as described in this Privacy Policy.

  12. Phishing Or False Emails

    Identity theft and the practice currently known as "phishing" are of huge concern to F2KM Safeguarding information to help protect You from identity theft is a top priority at F2KM. We do not and will not, at any time, request your credit card information, your account ID, login password, social security number or national identification numbers in a non-secure or unsolicited e-mail or telephone communication. If You receive an unsolicited email that appears to be from Us or one of Our members that requests personal information (such as your credit card, login, or password), or that asks You to verify or confirm your account or other personal information by clicking on a link, that email was likely to have been sent by someone trying to unlawfully obtain your information, sometimes referred to as a "phisher" or "spoofer." Please contact Us at info@fat2fitkerala.com if You get an email like this.

  13. Changes To Our Privacy Policy

    With the changes in the Platform or due to change in applicable laws, We may be required, to add, remove, change or modify portions of this Privacy Policy at any time. We strongly advise that You revisit this Privacy Policy regularly to ensure that You are aware of the updated privacy practices. We will not reduce your rights under this Privacy Policy without your consent. If these privacy and/or information security procedures materially change at any time in the future, We will post the new changes conspicuously on the Platform to notify You and provide You with the ability to opt out in accordance with the provisions set forth above. We may also notify the change to You by email, at Our discretion. Unless You consent to the revisions or changes, We will continue to use your Personal Information in a manner consistent with the Privacy Policy in effect at the time You submitted the information. We always indicate the date when the last update was made and We will make available the archived versions for your review.

  14. Breach Of Privacy Policy

    We reserve the right to terminate or suspend your usage of this Platform immediately if You are found to be in violation of Our Privacy Policy. We sincerely request You to respect privacy and secrecy concerns of others.

  15. No Reservations

    We do not accept any reservation or any type of limited acceptance of Our Privacy Policy. You expressly agree to each and every term and condition as stipulated in this policy without any exception whatsoever.

  16. No Conflict

    This Privacy Policy constitutes a part of the Terms. We have taken utmost care to avoid any inconsistency or conflict of this policy with any other terms, agreements or guidelines available on Our Platform. In case there exists a conflict, We request You to kindly contact Us for the final provision and interpretation.

  17. Contact Us

    If You have any questions about this Privacy Policy, Our practices relating to the Platform, or your dealings with Us, please contact Our Privacy Team at: +91 9496250000.